Shipping Policy

At GÉMINIS Healing Energy, we are committed to preparing and delivering your order with care and intention. Please review our shipping policy below before placing your order.

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Processing Times

Orders are typically processed within 1–5 business days after payment confirmation. During launches, holidays, or high-volume periods, processing times may be slightly extended.

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Shipping Locations

We currently ship throughout:

• Puerto Rico

• United States

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Shipping Rates

Shipping costs are calculated at checkout based on your location and selected shipping method.

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Tracking Information

Once your order has shipped, you will receive a confirmation email with tracking information so you can monitor your package.

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Delivery Times

Delivery times vary depending on your location and carrier. Estimated shipping times are not guaranteed and may be affected by holidays, weather conditions, or carrier delays.

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Incorrect Addresses

Please ensure your shipping information is entered correctly at checkout. GÉMINIS Healing Energy is not responsible for orders shipped to incorrectly entered addresses.

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Lost or Delayed Packages

Once a package has been handed over to the shipping carrier, we are not responsible for delays, lost, or stolen packages. However, we will do our best to assist you in resolving any shipping issues.

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Damaged Orders

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the package and product so we can review the issue.

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Returns & Exchanges

Due to the nature of our products and limited pieces, all sales are generally final unless an item arrives damaged or incorrect.

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Contact

For any shipping-related questions, please contact us through our website or social media channels.